Your Team Isn’t Broken. Your System Is.
Before blaming your team and hiring better people: Try creating better systems, first. If... A client is frustrated or leaving. A team member is confused or stuck. A deadline gets missed or a handoff breaks down. It’s probably not because someone is lazy or bad at their job. It’s probably because the system is outdated or broken. As a leader I’ve lived this. I’ve caused it. And I’ve let it slide too long before finally fixing it. The truth is that friction or loss usually comes from...