How Growth Can Stall And What To Do Next
A midsize healthcare network had a good problem: Patient demand was rising. They were opening new locations. Appointment slots were filling faster than expected. Word-of-mouth referrals were climbing. But instead of celebrating, the CEO was cautious. She wanted to see “how the numbers looked” before committing to more staff, new equipment, or a tech upgrade. “Let’s wait another quarter before we invest.” Three months later, the wait times had doubled. The call center was swamped. Patients started leaving for providers who could see them...
